| |  | The following notifications may be sent to customers:
DES Family Assistance Administration sends emails and text messages from the following:
- MyDES Connect
These notifications are sent to Nutrition and Cash Assistance households who have provided their e-mail, cell phone number, or both to DES. The messages provide information and reminders regarding applications, changes, and renewals. Click here for more information.
- MyFamilyBenefits
MyFamilyBenefits sends notifications to Nutrition and Cash Assistance households who have agreed to receive e-mail, text messages, or both in their MyFamilyBenefits account. The messages alert customers when there is a letter to view in their MyFamilyBenefits account.
AHCCCS sends emails and text messages from the following:
- AHCCCS Connect
These notifications are sent to Medical Assistance households who have agreed to receive e-mail, text messages, or both in their Health-e-Arizona Plus account. The messages provide information regarding applications, changes, and renewals, and alert customers when there is a letter to view in their Health-e-Arizona Plus account. Customers may also receive automated voice calls. Click here for more information.
Health-e-Arizona Plus sends emails and text messages regarding the following:
- Account Creation
- E-mail (and text message if customer agrees to receive text message notifications) with a Personal Identification Number (PIN) to activate a new account
- E-mail to confirm e-mail address for new account
- Text message to confirm cell phone number for new account
- E-mail (and text message if customer agrees to receive text message notifications) with User Name for new account
- Application Information
- E-mail alert that there is a letter to view in the account (when customer agrees to receive e-mail notifications)
- Text message alert that there is a letter to view in the account (when customer agrees to receive text message notifications)
- Account Changes
- E-mail to confirm a change in e-mail address for an existing account
- Text message to confirm a change in cell phone number for an existing account
- E-mail or text message with a PIN to confirm identity when resetting a password or retrieving the User Name for a disabled account
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